New Patient Information
Welcome to our clinic! We’re excited to have you join us. Here’s what you need to know as a new patient.
Steps for New Patients
-
Schedule an appointment with our Onboarding and Enrollment (O&E) Representative to complete your new patient orientation. This can be done in person or through our virtual platform, Healow.
-
If you choose to use Healow, please ensure you are comfortable with using technology, including text and email.
-
-
Once your orientation is completed, you can meet with a provider.
Why Schedule With an Onboarding & Enrollment Representative?
Our O&E Representatives are here to provide enrollment assistance to all patients, whether insured or uninsured. They ensure all required documentation and information is collected before your appointment with a Provider and verify your insurance. Our goal is to set you up for a successful experience when coming to an appointment.
You need to schedule with an O&E Representative if you are:
-
A new patient establishing care.
-
Renewing your registration or discount/slide.
You are not required to schedule with an O&E Representative for:
-
An acute visit/emergency visit. However, if you are not an established patient, you need to be scheduled within 10 days to complete the enrollment process. If proper documents are not provided within the timeline, you must pay the full cost.
-
DOT appointment
Can I Schedule with an O&E Representative Virtually?
Schedule an appointment with an O & E Representative.
Onboarding & Enrollment (Medical Registration)
To schedule an appointment online, you MUST select the VISIT REASON first.
Onboarding & Enrollment (Dental Registration)
Onboarding and Enrollment ensure that patients have completed all necessary paperwork (registration form, medical history form) prior to their dental visit.
Documents needed for appointment:
-
Medication list
-
X-rays if they have gone to a previous dental clinic within 3 years.
-
Patients applying for the slide will need: Proof of Income and Identification of each dependent/family member who lives with them.
O & E helps patients apply for our discount/slide if they do not have insurance. They also verify that their insurance is active and obtain benefits when they come in to avoid any billing issues.
To schedule an appointment online, you MUST select the VISIT REASON first.
Schedule an Appointment with a Representative Listed Below
Does the O&E Representative Assist with the Affordable Care Act Insurance (Marketplace/Obamacare)?
No, we no longer assist with applying for or renewing this type of insurance. However, we do have contact information for organizations that can assist.
We look forward to serving you and providing you with the best care possible! If you have any questions, please don’t hesitate to reach out to us.
Looking to get your Medical Records here is our email : MedicalRecords@genesisfh.org